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Every fourth COD parcel comes back.

You paid to ship it and you will pay to have it returned, and the one thing that would have told you is a question nobody asked.

Start free The maths
One order

Six messages, none of them typed.

1

It is placed

A confirmation with what they bought and what it cost. Sent within seconds, which is when people are still looking at their phone.

2

Cash on delivery gets a question

Before you pack it, not after. The ones who never answer are the parcels that come back — and now you know while it is still on the shelf.

3

It is packed

Short. Mostly it exists so the next message is not a surprise.

4

It ships

With the tracking number, straight from Shopify or WooCommerce. Nobody types a courier number into WhatsApp again.

5

It arrives

And a line asking whether it was fine — which is the cheapest complaint-handling there is, because the ones who reply here do not go to a review site.

6

Weeks later, it runs out

"You bought this about six weeks ago — same again?" The best message in the product: they already bought it, liked it, and forgot.

Cash on delivery

The number you already know, written down.

On a hundred COD orders at ₹1,500 each.

24
come back, unopened
₹4,800
in forward and return freight
₹36,000
of stock stuck in transit
7
of those 24 cancel when asked

Cancelling before it ships costs nothing. The seven who say no are seven parcels that never leave — and asking also finds the wrong addresses, which is most of the rest.

Or turn the COD into a payment

Offer a small discount to pay now — most stores use 5%. Somebody who has paid does not refuse the parcel, and the discount costs less than one return.

Selling in the chat

They asked the price. Sell it there.

Send the product with its picture and price, and take the order in the conversation — instead of sending a link and hoping.

  • Straight out of your Shopify or Woo catalogue
  • Cash on delivery or a payment link, both in the chat
  • The order lands in your shop like any other
  • A cart left behind gets one message, within the hour
commerce-chat Screenshot: the product picker open in a conversation, with a product card sent.
1400 × 875
Your shop

One click, either of them.

No keys copied out of a developer console, no plugin to install by hand.

Shopify

Install from the app listing and it is connected. Orders, fulfilments, refunds and abandoned carts all come through.

  • Abandoned carts included
  • COD → prepaid offers
WooCommerce

Type your site address and approve it on your own dashboard. The webhooks are set up for you.

  • COD → prepaid offers
  • No abandoned carts — Woo does not track them

Neither? The API takes an order from anywhere, and Zapier covers the rest.